This website is operated by Rich Teen LTD under the brand name Veluna. Throughout the website, the terms “we”, “us”, “our” and “Veluna” refer to Rich Teen LTD.

By visiting our website, browsing our products, creating an order or otherwise using our services, you agree to be bound by these Terms and Conditions together with any additional policies referenced on our website.

By using this website, you confirm that you have reached the legal age required to enter into a binding agreement in your country or that you are using the website with the permission and supervision of a parent or legal guardian.

We aim to display our products, descriptions, images, specifications and other information as accurately as reasonably possible.

Actual colours, appearance, packaging, dimensions or minor product details may vary slightly depending on manufacturing updates, screen settings, photography, production batches or supplier changes.

We reserve the right to modify, discontinue, replace or update products without prior notice where reasonably necessary.

Product prices are displayed on the website at the time of purchase. Prices, discounts, promotions and offers may change without prior notice.

The price charged for an order will be the price displayed during checkout when the order is submitted, subject to correction of obvious pricing or technical errors.

Any applicable taxes, shipping charges or other fees will be displayed during checkout where required.

Placing an order through Veluna constitutes an offer to purchase the selected products. We reserve the right to accept or decline an order where permitted by law.

We may cancel or refuse an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment or fraud concerns.
• Suspected misuse of promotions or discount codes.
• Shipping restrictions.
• Technical or inventory errors.

If we cancel an order after payment has been successfully collected, the relevant amount will be refunded using an appropriate payment method.

Payment must be completed using one of the payment methods available during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Transactions may be processed by third-party payment providers, and their own terms, security procedures and privacy practices may also apply.

Shipping availability, delivery estimates and associated information are provided through our website and Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, severe weather, incorrect addresses or unusually high order volumes.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Returns, refunds, replacements and related requests are handled in accordance with our Refund Policy and applicable consumer protection laws.

Where applicable, customers may be required to provide reasonable proof of purchase and information regarding the condition of the product before a return, refund or replacement can be processed.

If you need to request a change or cancellation, please contact us as soon as possible.

We cannot guarantee that an order can be modified or cancelled once it has entered processing, fulfilment or shipment.

Any statutory cancellation rights available to consumers remain unaffected.

Promotions, discount codes and special offers may be subject to separate conditions, eligibility requirements, availability or expiration periods.

Unless expressly stated otherwise, promotional codes cannot be combined with other offers and have no cash value.

We reserve the right to withdraw or correct promotions where there has been an obvious error, technical issue, fraud or misuse.

We make reasonable efforts to keep website information accurate and current. However, occasional typographical errors, inaccuracies, omissions or technical issues may occur.

We may correct such issues and update information at any time where reasonably necessary.

You must not use this website:

• For unlawful, fraudulent or abusive purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property or privacy rights.
• To submit false or misleading information.
• To introduce malware, viruses or harmful code.
• To interfere with the security or functionality of the website.
• To scrape, copy or exploit website content without permission.
• To attempt unauthorised access to systems, accounts or data.

We may restrict or terminate access where misuse of the website is reasonably suspected.

Unless otherwise stated, the Veluna brand, website design, text, graphics, logos, visual materials and other original content are owned by or licensed to Rich Teen LTD and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit or use our intellectual property without prior written permission.

Our website may use or link to third-party services, payment providers, shipping companies, applications or websites.

We are not responsible for the content, policies, availability or practices of third-party websites or services that are outside our control.

Customers should review the terms and privacy policies of relevant third parties when using those services.

Personal information submitted through Veluna is handled in accordance with our Privacy Policy and applicable data protection laws.

By using our website, you acknowledge that certain information may be processed by service providers required to operate our store, fulfil orders, process payments, provide customer support and maintain website security.

Products sold through Veluna are intended for their normal consumer purposes and should always be used according to the applicable instructions, warnings and safety information.

Product descriptions relating to comfort, wellness, skincare, massage, pest control or similar benefits are not intended to replace professional, medical or specialist advice where such advice is required.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer protection law.

To the maximum extent permitted by law, Rich Teen LTD will not be liable for indirect, incidental or consequential loss arising from circumstances outside our reasonable control.

To the extent permitted by applicable law, you agree to be responsible for losses, claims or liabilities arising directly from your unlawful misuse of the website, violation of these Terms or infringement of the rights of another person.

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, customs delays, labour disputes, government actions, internet outages, supply chain disruptions or similar events.

We may update these Terms and Conditions from time to time to reflect changes to our business, website, legal obligations or services.

The most current version will be published on this page. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply in the customer's country of residence.

Nothing in these Terms prevents a consumer from relying on rights or protections that cannot lawfully be excluded under applicable law.

If you have questions regarding these Terms and Conditions, your order or our services, please contact us using the information below.